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FAQs

What are your products free from?

We are a non-toxic beauty brand cutting out the bad bits of science in skincare. Our products are free from the following substances; alcohol, gluten, mineral oils, micro beads, petrochemicals, phthalates, parabens, triclosan, sodium lauryl sulphate (SLS), polyethylene glycols (PEGs), imidazolidinyl urea, triethanolamine (TEA), sunscreen chemicals, synthetic colourants, synthetic fragrances, polyacrylamides and hydroquinone.

 

Where are you based?

We’re based in London, United Kingdom and Addis Ababa, Ethiopia. We’re predominately e-commerce, science and production in London. 

In Ethiopia, we spend our time researching amazing ingredients and sourcing our beautiful white honey from beekeepers.

 

Where do you ship to?

We ship all across the globe!

Shipping times and prices vary, you can find out more about lead times and prices at checkout for your chosen location once available.

 

I’m in Ethiopia, how do I purchase your products?

You can find out more about our honey products in Ethiopia by dropping us an email at hello@liyuskin.com.

Our local store is located at: 2nd Floor, Morning Star Mall, Addis Ababa, Ethiopia

 

What is your returns policy?

Each product is made fresh with love and just a few natural ingredients that we ensure are transparent and easy to understand.

Our products have been assessed for safety and scientifically formulated in the UK. We cannot accept returns due to the nature of our fresh products (mainly for hygiene reasons).

If there are any problems at all with your order, please reach out to us directly and we will do our upmost best to address your concerns: hello@liyuskin.com

 

Do you test on animals?

Absolutely not. Not only are we a cruelty-free brand we also have a very special love for animals and we donate towards programs protecting and increasing awareness of endangered species in Africa. Our only non-vegan products are those containing honey, although we obtain honey directly from natural beekeepers. We do not use royal jelly or bee venom in our products as we consider extraction of these products to directly and indirectly harm bees.

 

Can I be a brand ambassador?

We would love to hear from anybody who has fallen in love with our products just as much as we have. We’re planning so many exciting things as we go on this journey and are dying to share each and every step with people who are just as passionate as us about clean skincare!

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